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The Cath Kidston Story

How SaleCycle helped Cath Kidston increase online sales and improve their customer experience online.

Read the Case Study     View the Creatives

Background Story

The average cart abandonment rate is currently more than 75%. Cath Kidston approached SaleCycle to create an Email Remarketing program to help convert more of their web visitors into customers.

A Partnership Solution

By sending the email through email service provider eCircle, two hours after a cart has been abandoned, customers are engaged at a key part of the buying life cycle, whilst the subject line ‘A little reminder from Cath Kidston’ gives the email an engaging but soft tone that customers respond to.

The creative is a fine example of what a cart abandonment email should contain:, full basket contents, strong brand emphasis and a clear call to action button.

Read the Case Study

The Results

Cath Kidston’s campaign has been a huge success, and is the company’s most effective email with more than half of recipients opening the email, and a click through rate of 14%.

Abandoners also tend to spend significantly more, with the average order value of purchases direct from abandoned cart emails 65% higher than that from Cath Kidston’s direct sales.

View the Creatives

Customers are fiercely loyal to our brand, and ensuring a great customer experience is vital to us. Working with SaleCycle we send beautiful, elegantly branded emails to our customers when they abandon a basket, increasing our sales and improving the customer experience. SaleCycle are always very helpful with any questions we have and are very easy to work with. A great partnership.

Hayley Bashford, Email Marketing Co-ordinator at Cath Kidston

The Results

40
% Open Rate
16
% Click Rate
65
% AOV Rate Higher Than Direct Sales

Features Used

Cart Abandonment Emails

cart abandonment emails

Reconnect with your hottest prospects.

It’s a fact; most shopping carts are left abandoned.

Cart Abandonment emails enable you to reconnect with visitors who’ve abandoned their shopping cart; reminding them what they’ve left behind and tempting them back to complete the purchase.

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Find out why 98% of SaleCycle clients would recommend us.