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Abandonment Surveys

Understand their reasons for leaving.

75% of visitors add something to their shopping cart but then leave your site. Use abandonment surveys to find out the reasons why.

Request a Demo

How It Works.

What better way to learn where you can improve than by asking the people who wanted to buy from you but ended up walking away? Here's how:

1

1

We display or email abandoners a survey asking why they did not complete their purchase.

2

2

Your visitor simply selects their reason and can respond with one-click.

3

3

We collate the data and send you the insights to help you make the changes to increase conversions.

The Rocket Fuel.

Here's the stuff that makes our abandonment surveys fly.

One-Click Email Surveys

This ideal addition to your multi-cycle cart abandonment email campaign can help you understand why your visitors are abandoning with just one click.

Instant insight with one-click submit.

Perfect for a third cycle cart abandonment email.

Simple multi-choice answers to maximise responses.

Multi-Stage On-Site Surveys

Ask for feedback at the point a visitor wants to leave and you’ll still have time to change their mind.

Display on recognised exit intent.

Multi-choice answers for quick responses.

Provide real-time solutions based on your visitor’s response.

Results & Benchmarking

See where you are performing well, or where your site could do that little bit better.

We'll collect and collate the data for you.

Benchmark results against other websites.

See how you compare to others in your industry.

8
% Conversion Rate
35
% Open Rate
24
% Click Rate

Related Resources.

Whether you prefer the art, the science, or a bit of both - we’ve got you covered.

The Email Remarketing Look Book

Inspirational email designs from some of the world’s biggest brands.

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The Abandonment Remarketing Booklet

Effectively use remarketing to reduce abandonment, and recover sales.

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The Cart Abandonment Email Playbook

Turn your cart abandonment emails into the superstars of your digital marketing roster.

Read Now

[On-Demand Webinar]

Are You Using Email at Every Stage in Your Customer Journey?

Watch Now

[On-Demand Webinar]

How Can Ecommerce Brands Improve Mobile Conversion Rates?

Watch Now

Virgin Atlantic’s Survey

Using emailed surveys for customer feedback.

Watch Now

A Beginner’s Guide to Abandonment Surveys

How surveys can help retailers to understand the reasons for abandonment.

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The Answer to Customer Feedback?

7 top tips to creating your very own abandonment survey.

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Surveys and Customer Feedback for CRO

How insights from customer feedback can improve conversion rates.

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Tesco Mobile’s use of Abandonment Surveys

See how Tesco mobile used abandonment surveys to gather data about where they could improve their technology.

Watch the Video

Frequently Asked Questions.

Got a question not covered here? Check out our FAQs page for more.
See our FAQs

01 Who chooses the survey options?

It’s up to you! The options will depend on the type of information you’re looking to get from your visitors. We can help with ideas if you’re stuck, based on what other companies are doing.

02 How many questions can we have?

Ask as many questions as you need, but we’ve found that simplicity is key.

A multi-choice question asking simply for the reason for abandonment, with a one-click submit ensures you get the specific type of data you’re after.

03 How do we see the survey results?

Responses will be sent directly to your SaleCycle account manager.

They will then compile them, evaluate and feedback the results to you. They’ll also be able to provide benchmarks of where you sit within your industry.

Abandonment Surveys have really helped us to drill in and understand where we need to improve the on-site experience.

Simon Lancaster, Tesco Mobile

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Find out why 98% of SaleCycle clients would recommend us.