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Request a Demo

Satisfaction Surveys

Give your loyal customers a voice.

Don’t wait for feedback to come to you, proactively reach out post-purchase to find out what’s really on your customer’s mind.

 

Channels:

Email

SMS

How It Works.

Find out what your customers think in a few easy steps:

1

1

After a purchase has been delivered an email or SMS survey is triggered.

2

2

The customer is invited to share their feedback on their purchase or the service.

3

3

We'll collate the feedback and send the insights across to you.

The Rocket Fuel.

Here's the stuff that makes our satisfaction surveys great.

Simple Answer Surveys

Get the right insights and maximise responses with short, easy to answer surveys.

Simple multi-option answers.

Dynamic questions based on items purchased.

Instant insight with one-click submit.

Timed to Perfection

Emails or SMS messages are triggered to send at a time after the products have arrived and been used.

Customized dispatch times per product.

Multiple send rules available.

Send only for particular items you want feedback on.

Gather Insights

See where you are performing well, or where your products could do that little bit better.

We'll collect and collate the data for you.

Benchmark products against one-another.

See how you compare to others in your industry.

Related Resources.

Whether you're a reader, watcher or just prefer the visuals - we've got you covered.

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Emails that help both you and your customers get more from your website.

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The Email Remarketing Look Book

Inspirational email designs from some of the world’s biggest brands.

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The Guide To Behavioural Marketing

Up your personalization game not your resource with behavioural marketing.

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[On-Demand Webinar]

Are You Using Email at Every Stage in Your Customer Journey?

Watch Now

Francesca Saffari explains how the UK’s premier luxury retailer has worked with SaleCycle to improve customer experience.

Watch the Video

Frequently Asked Questions.

Got a question not covered here? Check out our FAQs page for more.
See our FAQs

01 How does the technology work?

It’s a combination of smart tech and data algorithms.
Our JavaScript works quietly in the background of your site, tracking visitor behavior and making real-time decisions based on thousands of pieces of delicious data.

02 How long does it take to get started?

Typically 2-4 weeks from contract signed to going live.
You just add our tag to your website and we’ll handle all the tough stuff, including creative designs, user testing and ongoing campaign optimization.

03 How much does it cost?

We’re pretty flexible! Let’s find something that works.
We have a number of different options to suit different types of businesses, from fixed price models to performance based – contact us here for a quote.

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Find out why 98% of SaleCycle clients would recommend us.