It’s important to understand what ecommerce delivery options online customers want to enable retailers to provide the best service possible, therefore increasing retention rates and conversion rates. We take a look at specific delivery options online customers around the globe want.
Delivery for online purchases has come a long way since the early days of ecommerce, with most sites offering a range of options to appeal to customers. As the ecommerce market has grown, customers’ expectations around service and price have increased. Indeed, a recent survey by Alix Partners found that expectations around shipping time are higher than ever, and that this is partly driven by Amazon Prime.
Even when shipping is free, customers still expect relatively fast delivery, and Amazon Prime members even more so.
It seems that the big ecommerce players like Amazon are driving customer expectations around delivery.
Customers want free, but many are also prepared to pay more for speed and convenience, next day delivery or nominated time slots for example.
[…]
