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Online Grocery UX: 14 Features That Make a Difference

Online Grocery UX: 14 Features That Make a Difference

We take a look at the features that help to create the best possible customer experience for online grocery websites.
The online grocery market was worth £11.1bn in the UK in 2017, up from £9.9bn in 2016.
While the vast majority of people still do much of their grocery shopping offline, the online market is growing fast.
There are a number of factors at play when people decide which online supermarket to use, such as brand loyalty and familiarity, as well as price and availability.
The user experience matters too. People are generally buying lots of different items, and it can take time to select them, so the process has to work well.
In this post I’ll look at some good example of UX from online grocery websites.

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