Call Back Request
Provide help where it’s needed
Shoppers sometimes need a helping hand to decide on a purchase. Our Call Back Request feature helps to improve conversion rates by offering assistance at just the right time.
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How it works
Using Call Back Request, you can replicate the in-store experience when it looks like shoppers need a helping hand to complete a purchase.
Timing is key
We identify when a customer is about to abandon a purchase.
Offering assistance
A message appears asking for the shopper’s number for a call back.
Display options
Messages can be shown in a number of ways, from subtle prompts and banners to more direct notifications.
About Call Back Requests
Not everyone who visits your site will end up buying, but with the right information and support, you can encourage more to complete a purchase.
55% of shoppers say they have abandoned a purchase online because they ‘didn’t feel confident.’
About it. If people can’t access the help they need, they’ll often abandon a site.
Providing help where it’s needed can solve this problem. 47% of shoppers say that help from customer service agents gives them more confidence to buy.
Call Back Requests can reduce abandonment and increase conversions by answering questions customers have about a purchase.
Timing is key to success, so it’s essential to identify when your shoppers are about to abandon a purchase. Using data on the products viewed, and customer’s behavior, we can trigger messages offering help at the appropriate moment.
When a shopper looks like they’re about to abandon the purchase, a customizable message appears asking for a contact number so they can request a call to help with any questions or concerns.
There are several display options for this feature, from subtle prompts to more attention-grabbing options like a full-screen takeover. We can experiment with different display options and timing to find the version that suits your brand and produces the best results.
