SaleCycle Limited (“us”, or “we”) are the “data controller” in respect of your personal information. This privacy notice sets out the basis on which we will process any of your personal information that we collect from you or third parties, or that you provide to us either through the SaleCycle website or when you contact us (e.g. via our customer service team or sales team). Please read the following carefully to understand our practices regarding your personal information and how it will be treated. Please note that this Website Privacy Notice does not apply to any personal information which SaleCycle may collect and otherwise process as part of the service which SaleCycle provides to its clients. Please see the SaleCycle Service Privacy Notice for details regarding how we handle any such information.
We collect and process personal information when you:
We may collect and process the following personal information about you which you provide to us:
If you contact us with a complaint or query, we may keep a record of any phone number used to call our customer service number as well as the correspondence and the period of time it took for us to deal with a query or any request you had. We may also record your levels of satisfaction with the services we have provided.
We may process your personal information for the following purposes:
We may also match personal information that you provide to us directly with other information about you obtained from or held by third party sources (such as social media platforms). This may include your contact details, demographic data, your social media interactions, preferences, shopping habits, interests, geographic location and age or age range. We may use this personal information to tailor and show advertisements more relevant to you either on our website or on third party websites (including social media platforms).
We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In almost every case the legal basis will be one of the following:
The personal information that we collect may be transferred to, and stored at, a destination outside the European Economic Area (the “EEA”), including countries, which have less strict, or no data protection laws, when compared to those in Europe or the United Kingdom.
Whenever we transfer your information as described in the paragraph above, we will take steps which are reasonably necessary to ensure that adequate safeguards are in place to protect your personal information and to make sure it is treated securely and in accordance with this privacy notice. In these cases, we rely on approved data transfer mechanisms (such as the EU “Standard Contractual Clauses” and the EU-US “Privacy Shield”) to ensure your information is subject to adequate safeguards in the recipient country.
We take steps to ensure that the personal information that you provide is retained for only as long as it is necessary for the purpose for which it was collected. After this period it will be deleted or in some cases anonymised. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax, legal claim and warranty purposes (where applicable). We may also keep a record of correspondence with you (for example if you have made a complaint) for as long as is necessary to protect us from a legal claim.
Where we have collected the personal information based on your consent and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent then we will delete your personal information, subject to any exemptions which may permit us to retain your data under data protection legislation. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
You must keep your password and any other authentication information for our website confidential. If you know or suspect that anyone other than you knows your password or any other authentication information, you must promptly notify us using the contact details below.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted during your use of our website.
We may share your personal information within our group of companies (i.e. our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006).
We may share your personal information with our suppliers, business partners and service providers, where they are helping us to market and advertise our services as well as providing our services to you.
We may disclose your personal information to other third parties in the following cases:
You have certain rights in relation to your personal information. These include: the right to object to the processing of your information for certain purposes, the right to access your personal information, and the ability to erase, restrict or receive a machine-readable copy of your personal information. We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of these rights please contact us using the contact details below.
You may also have the right to complain to a data protection authority if you think we have processed your personal information in a manner which is unlawful or breaches your rights. If you have such concerns we request that you initially contact us (using the contact details below) so that we can investigate, and hopefully resolve, your concerns.
Our website and other digital properties may, from time to time, contain links to and from third party websites and services such as our business partners and advertisers. If you follow a link to any of these websites and/or services, please note that they have their own privacy notices and we do not accept any responsibility or liability for them. Please check any such third party privacy notices before you submit any personal information to these websites or services.
The California Consumer Privacy Act (CCPA) came into force on 1st January 2020 and is applicable to Californian residents, providing Californians with specific data rights. It provides Californian residents with the right of knowing how their data is used and what personal information is being collected about them and this is captured within this policy. It provides Californians with the right to say no to the sale of personal information and SaleCycle can confirm that we do not sell your personal information to any third party. It provides a right of access in relation to data processed about you following a verifiable request and also provides a right to request that we delete personal information held about you, subject to certain exceptions within the CCPA.
We may change this privacy notice at any time. The new privacy notice will be displayed on our website. The date this privacy notice was last updated appears at the bottom.
Questions and comments regarding this privacy notice should be sent to [email protected]
Full company name: SaleCycle Limited
Registered Company Number: 07148309
Registered Office Address: Alexander House 1 Mandarin Road, Tyne And Wear, DH4 5RA
For residents of Singapore please use the following contact details should you have a question about how we may use your data
Andrew Elves (UK) +44(0)191 5007400
Katie Ash (Singapore) 6635 2487
Email: [email protected]
This Privacy Notice was last updated on: Tuesday 21st January 2020. This is version 1.1