Understand their reasons for leaving.
75% of visitors add something to their shopping cart but then leave your site. Use abandonment surveys to find out the reasons why.
How It Works.
What better way to learn where you can improve than by asking the people who wanted to buy from you but ended up walking away? Here's how:
SMS, email, or ask on-site at the point of abandonment why visitors did not complete their purchase.
Visitors can select from pre-defined reasons in one click, or provide more information online.
We collate the data and send you the insights to help you make changes and increase sales.
The Rocket Fuel.
Here's the stuff that makes our abandonment surveys fly.
- One-Click Email Surveys Reconnect after an abandonment.
- Multi-Stage On-Site Surveys At the point of abandonment.
- Results & Benchmarking See how you compare.
One-Click Email Surveys
This ideal addition to your multi-cycle cart abandonment email campaign can help you understand why your visitors are abandoning with just one click.
Multi-Stage On-Site Surveys
Ask for feedback at the point a visitor wants to leave and you’ll still have time to change their mind.
Results & Benchmarking
See where you are performing well, or where your site could do that little bit better.
% Conversion Rate
% Open Rate
% Click Rate
Whether you prefer the art, the science, or a bit of both - we’ve got you covered.
01 Who chooses the survey options?
It’s up to you! The options will depend on the type of information you’re looking to get from your visitors. We can help with ideas if you’re stuck, based on what other companies are doing.
02 How many questions can we have?
Ask as many questions as you need, but we’ve found that simplicity is key.
A multi-choice question asking simply for the reason for abandonment, with a one-click submit ensures you get the specific type of data you’re after.
03 How do we see the survey results?
Responses will be sent directly to your SaleCycle account manager.
They will then compile them, evaluate and feedback the results to you. They’ll also be able to provide benchmarks of where you sit within your industry.
Abandonment Surveys have really helped us to drill in and understand where we need to improve the on-site experience.
Simon Lancaster, Tesco Mobile