Extend in-store service online.
It’s frustrating when you can’t find what you’re looking for or need more information, but of course there’s not a salesperson in sight. The same thing happens online. If we can’t get the help or answers we need, we leave.
With our Call Me feature, you can extend in-store service, offline, by offering to call visitors who look like they’d like a helping hand.
How It Works.
Our Call Me feature can increase conversions and improve the customer experience. Here's how it works:
We track visitors and know when they're about to abandon their purchase.
A handy message appears, asking for their number if they'd like a call.
Their phone number is sent through to you to follow up and call them.
Here are the different ways our call me notifications are positioned:
Subtle prompts that don’t
interrupt the visitor.
A header or footer banner is a
non-intrusive display option.
Grab attention with the classic
front and center overlay.
Display a full panel on one side
of the screen.
Display your message in any
corner of the page.
Make an impact with a full-
% Increase in Conversion
% Reduction in Exit Rate
% Uplift in Sales
Whether you're a reader, watcher or just prefer the visuals - we've got you covered.
01 Will visitors see more than one message?
This is up to you. Your campaign can be set up with rules that only allow one message to be displayed within certain time periods or online sessions.
Or you could show different types of messages at different stages to help guide the visitor through their journey online.
02 Do these work on mobiles too?
They certainly do! SaleCycle treats each device type differently and designs accordingly. Depending on the device your visitors are on, we can show different messages too.
03 Will our visitors mind?
… It’s our favourite question to answer. Its all about influencing, not interrupting the customer journey. The relevancy and customer service approach to the messages that we recommend ensure the visitors respond really positively.