Vodafone brand logo
Success story
CUSTOMER SUCCESS

How Vodafone utilised SaleCycle’s conversion suite, resulting in  2,000 additional sales per month

Telco
UK
+12%
Conversion Rate
+51%
Sales Increase
+36%
Open Rate
CUSTOMER SUCCESS

About Vodafone

Vodafone is one of the leading telecommunications companies in Europe and Africa and Europe's largest and most dynamic 5G network. Vodafone has 323 million mobile customers in 21 markets and 48 partner markets around the world. They deliver a variety of cutting-edge technologies and digital products and services to our markets, including: smartphones, broadband, AI, cloud services and more.
THE CHALLENGE

Challenges and objectives

Vodafone was working with a competitor and wanted to see how SaleCycle could improve their performance. The initial goal was to focus on home broadband, with the idea that if successful, it would be extended to all products. The main objective of the campaign was to increase the conversion rates of abandoned carts on-site for the home broadband team. The company wanted to boost the number of home broadband sales since this campaign had previously taken a back seat, with phones and SIM cards being prioritised.
THE SOLUTION

On-site remarketing campaign

On-site remarketing was implemented to help Vodafone's teams achieve their key objectives. The main aim of this campaign was to increase on-site conversion rates by displaying attractive offers when a customer was inactive or about to click away from the website to persuade them to stay on and complete their purchase. A first display ad was launched, which the company has been using every month to promote the latest offers. The second on-site remarketing solution was called “Problem Solver”, with the aim of solving a key question: “What is the customer looking for during their journey? This was based on the idea of a customer physically walking into a Vodafone store and being greeted by a sales assistant. The onsite “Problem Solver” message helps to understand the customer's needs and suggest the best solution.
Intelligence Centre
Activation Suite

Basket abandonment email campaign

Using SaleCycle, a two-cycle basket abandonment email campaign was launched, including a consent scraper for home broadband. The optimisation phase focused on the open rate and click-through rate, which improved performance. A third email cycle was also launched to further improve performance. Following the huge success with home broadband, the campaign was rolled out to all products on the site, taking over from the previous supplier. This included the launch of a two-cycle basket abandonment campaign for phones, SIM cards, tablets, and laptops with 3 key customer teams: Acquisition (new customers), Second Line (existing customers buying another product), and Upgrades (existing customers upgrading their package). Once again, after initial success, third cycle emails were deployed for all live campaigns to improve performance by a further 5%.
Intelligence Centre
Activation Suite
Ai Studio
Image showing Breitling on screen message examples on a laptop and iPhone
THE RESULTS

What happened next.

+12%
Conversion Rate
+51%
Sales Increase
+36%
Open Rate
Vodafone was able to increase online sales across all its teams by implementing SaleCycle's cart abandonment program and on-site campaigns. SaleCycle is responsible for generating over 2,000 online sales each month from cart abandonment alone. In just 90 days, SaleCycle contributed to 2.66% of all Vodafone's sales.
" Partnering with SaleCycle has been a valuable step in our digital strategy. Their solutions, especially the abandoned cart and remarketing tools, have helped us better engage with and convert visitors who were previously anonymous. We’ve seen steady improvements in user recognition and sales. "
Julia Canas

CRM & Customer Journey Manager

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How New Era unlocked incredible international growth through affiliate marketing

And how we increased customer engagement, conversion rates and average order value with optimised 2-cycle abandonment email campaigns.

3.14%
Increase in sales
40.9%
Email open rate
9.4%
Click rate

Recovering Global Abandoned Baskets & Maximising Affiliate Marketing Strategy

SaleCycle implemented a 2-cycle basket abandonment campaign in the UK and then expanded to France and Germany. Each email cycle was optimised for maximum engagement using features such as discount banners and recommended products. SaleCycle partners, Silverbean, was tasked with managing the expansion and consolidation of the affiliate programmes onto one network, while also reducing cost of sale. The initial game plan included reviewing existing affiliate networks for greater control and to enable cross-territory partner collaboration, such as multi-territory campaign launches with shopping aggregator Lyst and marketing tech provider SaleCycle. The game plan also included rolling out budget maximisation tactics, alongside comprehensive reviews of existing partners.

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