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Customer Loyalty

It costs less to keep existing customers than to acquire new ones. Nurture your most loyal customers and give them plenty of reasons to buy from you again and again.

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Features

Repeate Purchase visual

Repeat Purchase

remind customers before they run out

Use repeat purchase reminders to ensure your customers never run out of their favourite products.

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Call Back Request

provide help where it’s needed

Shoppers sometimes need help to decide on a purchase. Improve conversion rates by offering assistance at just the right time.

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Call Back request visual
Upsell and Cross sell Visual

Upsell & Cross-Sell

tempt your customers to buy more

Sell more to existing customers through timely and relevant product recommendations.

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About Customer Loyalty

It costs five times more to acquire a new customer than to keep an existing one, so there’s a compelling reason to keep loyal customers happy.

The moment a customer buys from your site should be seen as the beginning of a longer relationship with the customer, which can increase customer lifetime value.

A successful customer loyalty strategy mixes great customer service, the intelligent use of data for relevant messages, and simply making it as easy as possible for customers to buy from you again and again.

Identifying loyal customer groups and taking the effort to analyse their data and preferences to deliver a personalised experience is a surefire way to drive repeat purchases.

SaleCycle’s intelligent use of data helps you to provide highly relevant and personalised cross-selling and upselling product recommendations through on-site messages, email, and SMS.

Good customer service, offered at the right time, can also help to drive sales, as well as making customers feel more valued.

Some products are suited to repeat purchases, such as consumer products like razor blades, so make it even easier with reminders timed for when customers are ready to buy again.

Customer loyalty comes from providing a great all-round experience, underpinned by the intelligent use of data to ensure that the messages customers receive are timely and relevant.

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