Success story
CUSTOMER SUCCESS

How New Era unlocked incredible international growth through affiliate marketing.

Retail
USA
+3.14%
sales increase
+45.9%
open rate
+9.4%
click rate
CUSTOMER SUCCESS

About New Era

New Era is an American headwear company and has been the exclusive baseball cap supplier for Major League Baseball since 1993. The brand also has over 500 different licences in its portfolio. The brand was looking to expand its international presence, enabling effective expansion of affiliate activity in Germany and France while continuing to grow in the UK. Team Silverbean was tasked with managing the expansion and consolidation of the programmes onto one network, while also reducing cost of sale. New Era also sought a solution to increase their online conversion rates and engage with customers who left their abandoned baskets behind.
THE CHALLENGE

Recovering Global Abandoned Baskets & Maximising Affiliate Marketing Strategy

SaleCycle implemented a 2-cycle basket abandonment campaign in the UK and then expanded to France and Germany. Each email cycle was optimised for maximum engagement using features such as discount banners and recommended products. SaleCycle partners, Silverbean, was tasked with managing the expansion and consolidation of the affiliate programmes onto one network, while also reducing cost of sale. The initial game plan included reviewing existing affiliate networks for greater control and to enable cross-territory partner collaboration, such as multi-territory campaign launches with shopping aggregator Lyst and marketing tech provider SaleCycle. The game plan also included rolling out budget maximisation tactics, alongside comprehensive reviews of existing partners.
THE SOLUTION

Cycle Abandonment Email Campaign

SaleCycle implemented a 2-cycle basket abandonment campaign in the UK and then expanded to France and Germany. Each email cycle was optimised for maximum engagement using features such as discount banners and recommended products. SaleCycle partners, Silverbean, was tasked with managing the expansion and consolidation of the affiliate programmes onto one network, while also reducing cost of sale. The initial game plan included reviewing existing affiliate networks for greater control and to enable cross-territory partner collaboration, such as multi-territory campaign launches with shopping aggregator Lyst and marketing tech provider SaleCycle. The game plan also included rolling out budget maximisation tactics, alongside comprehensive reviews of existing partners.
Intelligence Centre
Activation Suite
Ai Studio
THE RESULTS

What happened next.

+3.14%
sales increase
+45.9%
open rate
+9.4%
click rate
SaleCycle’s email campaign successfully met New Era’s objective of recapturing cart abandoners achieving an impressive 41% email open rate while driving an increase in sales and average order value (AOV).16% reduction in cost of sale across UK, Germany and France; 165% revenue target in the first 6 months; 112% year on year growth in the first 6 months.

The Activation Suite then put that intelligence to work: personalisedon-site overlays at the right moments, multi-channel remarketingvia email and SMS, and a continuous optimisation loop managedby SaleCycle's expert team.
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