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Repeat Purchase

Remind customers before they run out…

It’s frustrating to run out of your favourite products. Use our repeat purchase feature to ensure your customers never do.

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How it works

Our Repeat Purchase feature makes it easy for customers to reorder their favourite items before they run out.

Repeat Purchase Example

It starts with that first purchase

Depending on the product ordered, we schedule a reminder, timed for when the customer is likely to buy again.

Perfect timing

An email or SMS reminder is sent to the customer, inviting them to reorder the product before it runs out.

Easy purchase

The visitor is taken to the shopping basket, making it as easy as possible to reorder.

About Repeat Purchase

What Are Repeat Purchases?

Repeat Purchase emails and SMS reminders can be a valuable part of a retailer’s post-purchase email strategy, prompting customers to make repeat purchases with useful and well-timed reminders. With people more likely to check their phone for both SMS messages and their email inbox, targeted messaging can drive an immediate response from shoppers while also increasing mobile conversions.

These reminders are designed to work with products that tend to attract repeat purchases, consumable products, which customers need a steady supply of like pet food, razor blades, and moisturising cream. Users who have recently left the site without completing a purchase can be targeted with SMS remarketing messages encouraging to return to the site.

It’s a simple concept that can be very effective. Provide value to customers by prompting them when they are likely to need to order more, and they’ll buy them from you.

This simple concept is dependent on the intelligent use of data. The aim is to present a customer with a repeat purchase reminder, or a post purchase email, for the right product at just the right time.

To do this, we use various pieces of data, including:

– The average time a customer takes to reorder a product. – The customer’s purchase history and repeat purchase habits. – Pre-set schedules for certain products, such as contact lenses.

Due to the relevance of these messages, purchase reminders have impressive performance stats when compared to other marketing emails. Industry stats show repeat purchase emails have the highest conversion rates.

Whether you choose to send Repeat Purchase reminders via SMS or abandoned cart emails these messages are useful to the customer and help them to avoid running out of supplies.

They help customers to spend more with you and form a valuable part of any post-purchase email strategy.


Why Do People Repeat Purchase? – The main reason companies should hope customers carry out a repeat purchase is satisfaction with the product – whether that includes the overall quality of the product or service, superior design and specialty characteristics (like being 100% recycled, for example). Either way, it’s important to remind customers of how impressive your product or service is through brand exposure, such as reminder emails or SMS messaging.

What Is Average Repeat Purchase? – What’s the average repeat purchase rate? For ecommerce companies, repeat purchasing amongst customers falls between 20% to 40% in most recent studies.

What Are The Benefits Of Repeat Customers? – While it’s great to focus on building your customer base to acquire new customers, concentrating on customer retention through repeat purchasers creates long-lasting, profitable relationships. In doing this, repeat customers are more likely to:

– Spend more money on average. – Are easier to sell to. – Are more likely to promote your business.

Add Repeat Purchase To Your Campaign